LogicMatter provides technical support direct to customers, through our dealer network, or through Honeywell’s Alerton division.
If you have a direct relationship with LogicMatter, please send us an e-mail at firstname.lastname@example.org. If you’re not sure if technical support should come from LogicMatter or your dealer, please send our Support group an e-mail and we will help you figure this out.
LogicMatter provides a Service Level Agreement (SLA) to all of our customers. Our response time depends on which type of SLA you have contracted with us for. In the case where there is no services agreement in place, LogicMatter may charge a per-incident fee for technical support.
For Alerton Dealers
LogicMatter is the second-tier support for Alerton when an issue involves Advanced Reporting or Advanced Scheduling add-on’s to Ascent Compass. For these products, your first call should be to Alerton Support. If Alerton cannot resolve the issue, they will forward the support request to LogicMatter.
LogicMatter provides support directly to Alerton dealers or to the dealer’s customer for any template that LogicMatter has developed. Please contact us at email@example.com.
Managed Services Support
LogicMatter Managed Services for Advanced Reporting includes technical support. Send e-mail to firstname.lastname@example.org or complete our online form to contact the support group.